Capacity Development – Management Systems
Organisations such as authorities and utilities are facing an increasing level of complexity when it comes to providing public services, dealing with regulatory demands, and meeting stakeholder expectations. This makes it essential to adopt a more holistic approach to issue management.
Our team supports our clients in developing an internal, structured and consistent framework for addressing areas such as quality management, business processes, organisational knowledge and change management processes, with the help of standardised management systems (in line with ISO standards like ISO9001, ISO14001 or ISO45001). These systems facilitate integration, accountability, continual improvement and better risk management across departments. They also facilitate certification, enhancing credibility and competitive advantage. Ultimately, they help to align operational practices with strategic goals, ensuring compliance and resilience.
We specialise in decentralised public water management and develop expert systems to effectively engage with and manage the multi-stakeholder processes required for providing public services. Such systems cover environmental management systems (such as medical wastewater management), specific capacity building frameworks and/or technical key inputs towards regulations.
The range of our services includes
OUR PRODUCTS
Business Process Management (BPM) is the foundation of management systems because it maps how work gets done, defines who does what, and how results are measured. Iso standards for Quality Management sys-tems, Environmental Management systems or Know-ledge Management systems all require organisations to plan, execute, monitor, and improve processes. BPM provides that structure: clear workflows, roles, risks and controls, data to track performance, and feedback loops for continual improvement. With processes docu-mented and managed, goals become repeatable, com-pliance is easier, problems surface early, and every system can evolve in a consistent, auditable way.
MeWWM is more than installing wastewater treatment plants. Its objective is to protect people inside the healthcare facility and the surrounding community, as well as freshwater bodies from contamination by infectious and hazardous wastewater. Achieving this requires a comprehensive management system that integrates and aligns MeWWM with medical solid waste (MeSW) and infection prevention and control (IPC) management. URBANWaters and partners have developed guidelines and SOPs for such a MeWWM system, which addresses all aspects from risk monitoring and planning to procurement and operations.
The decision by municipalities to transition from non-sewered to public sewer-based sanitation services require specialized administrative and operational capacities. Our team can assist municipalities and utilities through this organisational capacity-development process which involves:
- Integrating new infrastructure into existing asset management and operating-cost projections
- Defining job descriptions, workflows, and capacity-building plan
- Establishing sewer-connection regulations and community-liaison mechanisms